Frequently asked questions

A development partner builds and supports Magento stores for your clients under your agency's brand. Your client works with you; we do the technical work.

We work under your brand: your email, your project tools. How you present us is up to you.

Of course. We work as one team, under your brand.

We also work with WooCommerce and custom PHP. Tell us about the task, and if it's not for us, we'll say so.

Yes. For a project like that, we'd suggest a headless storefront on Magento. Catalogue, filters and search run on their own server, so traffic peaks don't slow down checkout, and the same API can feed the website, a mobile app and any other channel. Magento stays the back office: products, prices, orders and customers.

A roadmap, a Gantt timeline and a fixed estimate: what gets built, and when. You know your margin before any work begins.

Usually 1.5–2 months. Smaller tasks take from a day to a few weeks.

We fix it. That's part of the job, not a new task.

Within one business day.

That's what the priority team is for: people reserved for you, no queue.

We work under NDA with agencies and keep client details confidential. That's also why we don't show logos on our site.

An in-house team needs a steady flow of tasks, room to grow, and cover for holidays and sick days. With us, you come when you need us, by task or by project. Keeping the team motivated and covering time off is our job, so your projects start when you need them to.

Most of it is under NDA. We'll walk you through relevant projects.

We need access to the code and the server. Documentation helps, but we don't need it to start. Getting up to speed takes from a few hours to two weeks, depending on the store.

Every task gets a fixed estimate before we start, and you pay when it works. Projects start from $6,000 and are paid in three steps: 20%, 30% and 50%. Support starts from $800/month. See Pricing for details.

No. You only pay for what you need. If you'd like extra guarantees, we can put a contract in place.

Yes. We monitor your store, and if something breaks, we see it and fix it. We also tell you what's worth improving before it becomes a problem.

Our priority team is reserved for you, so there's no waiting when something urgent comes up. A dedicated person on request.

Magento, Shopify, WooCommerce, WordPress and custom PHP.

In three steps: 20% to start, 30% at the midpoint, 50% when it works.

The estimate is fixed for the agreed scope. If the scope changes, we agree the new estimate before any extra work starts.

Monitoring, fixes and improvements every month. Or pay as you go, if your workload is uneven.

$6,000/month. The team is reserved for you, so there's no waiting when something urgent comes up. A dedicated person on request.

Every project is estimated individually. The smallest projects start from $6,000. You get a plan, a timeline and a fixed estimate before any work starts.

Monitoring, bug fixes, small features, platform updates and improvements. Every task gets a fixed estimate before we start.

You pay only for the tasks you need, with a fixed estimate for each one. We invoice once a month.

Yes. We need access to the code and the server. Documentation helps, but we don't need it to start. Getting up to speed takes from a few hours to two weeks, depending on the store.

It depends on your goals and on whether your current stack is still worth maintaining. Most migrations are driven by maintenance costs or security risks. We weigh both and suggest the option that's safe and makes financial sense for you. For many clients, that means staying on their current platform, and we explain exactly why. If that doesn't suit you, we'll propose another option.

Not if the migration is planned around SEO. We export your indexed URLs from Google Search Console, keep or redirect every one, and move robots.txt, sitemaps and analytics.

Every migration is estimated individually. The smallest projects start from $6,000. You get a plan, a timeline and a fixed estimate before any work starts.

Yes. You can move just orders, customers or products, and leave the rest where it is.

SAP Business One, Microsoft Dynamics 365, Oracle NetSuite, Salesforce, HubSpot, KeyCRM, Amazon Marketplace, Google Feeds, Akeneo, Pimcore, Excel and Google Sheets, and custom APIs.

If it has an API, we can usually connect it. Tell us what it is, and we'll tell you honestly whether it's a fit.

Every integration is estimated individually. You get a plan and a fixed estimate before any work starts.

We do. Integrations need care like the rest of the store, and our support retainer covers them.