Mageto Support & Maintenance Services

Solve your business challenges, and we'll take care of the rest.

Maintenance strategy

Corrective

Maintenance is carried out following the detection of an anomaly and is aimed at restoring normal operating conditions. This approach is based on the firm belief that the costs sustained for downtime and repair in case of fault are lower than the investment required for a maintenance program. This strategy may be cost-effective until catastrophic faults occur.

Preventive

Maintenance carried out at predetermined intervals or according to prescribed criteria, aimed at reducing the failure risk or performance degradation of the equipment. The maintenance cycles are planned according to the need to take the device out of service. The incidence of operating faults is reduced.

Risk-based

Maintenance is carried out by integrating analysis, measurement, and periodic test activities into standard preventive maintenance. The gathered information is viewed in the context of the environmental, operation, and process conditions of the applications. The aim is to perform the asset condition and risk assessment and define the appropriate maintenance program.

Condition-based

Maintenance is based on the application/service performance monitoring and the control of the corrective actions taken as a result. The real actual service condition is continuously assessed by the online detection of significant working device parameters and their automatic comparison with average values and performance.

Simple workflow

1

You send us a task

2

We estimate

3

You approve

4

We do it

Packages

Just decide what suits you best.

Take it when you need it, stop it when you want it

Pay as you go

Hourly Billing. Monthly invoicing

  • Unlimited service desk accounts

  • Uptime monitoring

  • Email/Slack Support

  • Infrastructure support

  • Recovery backup

Starting from $40/h

final price depends project role

Pro

Pre-paid package. Billed Monthly

  • the same that "Pay as you go" plus:

  • Security monitoring

  • Performance audits

  • Magento upgrades

  • Phone Support

Price $900/mo

Frequently Asked Questions

Pay as you go - PAYG

It is a type of service in which the payment takes place only when you use the service and till the time it is being used. So, the money is not paid on an advanced basis and hence saves a budget.

We will send you an invoice at the beginning of the next month, usually on the 5th-10th.

What’s included in the Basic plan?

What’s included in the Pro plan?

What’s Uptime monitoring?

What’s Security monitoring?

What’s Performance audits?

What’s included in Infrastructure support?

What’s included in Recovery backup & how it works?

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