Mageto Support & Maintenance Services

Unlimited service desk accounts
We use Jira Service Management to communicate with our clients, you will be able to add your team to the Service Desk, and use the application to send and monitor tickets.

Performance audits - once a month
Profiling is collecting deep performance metrics while the code is running, and have full details and context on the code’s behavior to find the root cause of performance bottlenecks. A profile includes information on the number of calls per function, caller-callee relationships, wall-time, I/O time, CPU time, memory, network, HTTP calls and SQL queries. Two visualization options, the call-graph and the timeline, let you view the code’s behavior as a relational graph, or across time. A key advantage of Blackfire’s profiler technology is that it can run safely in production, with no impact for end-users when profiling HTTP requests. By default, profiles run on synthetic requests, generating no overhead on real traffic.

Uptime monitoring
We'll be the first to know that your website is down! Reliable monitoring alerts us and you to serious problems and saves you money. If the website is down, we will fix the issue before you hear from your users.

Email/Slack Support
Free chat for any technical questions during business hours

Recovery backup
If we have any paid activities within one month, we make a backup and keep it for one month until the next activity, and if we do not have any activities, the backup will be deleted. In total, the backup is stored for about 2 months. A proper backup copy is stored in a separate system (cloud).

Magento Security Scan - once a month

Performance audits - once a month
Profiling is collecting deep performance metrics while the code is running, and have full details and context on the code’s behavior to find the root cause of performance bottlenecks. A profile includes information on the number of calls per function, caller-callee relationships, wall-time, I/O time, CPU time, memory, network, HTTP calls and SQL queries. Two visualization options, the call-graph and the timeline, let you view the code’s behavior as a relational graph, or across time. A key advantage of the profiler technology is that it can run safely in production, with no impact for end-users when profiling HTTP requests. By default, profiles run on synthetic requests, generating no overhead on real traffic.

Magento upgrades
If a security patch is released, it will be installed for your website. We will inform you by email about it.

IT infrastructure monitoring/DevOps Services
Collecting, processing, and analyzing data about an organization's information technology (IT) infrastructure. This includes web servers, databases, networks, applications. IT infrastructure monitoring provide real-time alerts and dashboards to help IT teams identify and troubleshoot issues quickly.
The price is for 1 instance (web, DB). LAMP/Docker based

We'll be the first to know that your website is down! Reliable monitoring alerts us and you to serious problems and saves you money. If the website is down, we will fix the issue before you hear from your users.

The enhanced security scan allows you to monitor each of your Adobe Commerce and Magento Open Source sites, including PWA, for known security risks and malware, and to receive patch updates and security notifications.

• Gain insight into the real-time security status of your store.
• Receive suggestions based on best practices to help resolve issues.
• Schedule security scan to run weekly, daily, or on demand.
• Run over 21,000 security tests to help identify potential malware.
• Access historical security reports that track and monitor the progress of your sites.
• Access the scan report that shows successful and failed checks, with any recommended actions.

Profiling is collecting deep performance metrics while the code is running, and have full details and context on the code’s behavior to find the root cause of performance bottlenecks.
A profile includes information on the number of calls per function, caller-callee relationships, wall-time, I/O time, CPU time, memory, network, HTTP calls and SQL queries. Two visualization options, the call-graph and the timeline, let you view the code’s behavior as a relational graph, or across time.
A key advantage of the profiler technology is that it can run safely in production, with no impact for end-users when profiling HTTP requests. By default, profiles run on synthetic requests, generating no overhead on real traffic.

• Assessing and monitoring performance;
• Configuration and maintaining infrastructure (AWS, Docker, Kubernetes & etc.);
• Security. Software updating/installing

If we have any paid activities within one month, we make a backup and keep it for one month until the next activity, and if we do not have any activities, the backup will be deleted.
In total, the backup is stored for about 2 months.
A proper backup copy is stored in a separate system (cloud).