Monitoring
We watch your store and fix problems as soon as they appear.
BigCommerce and B2B Edition
BigCommerce support and maintenance services
BigCommerce handles hosting, but your theme, apps and integrations still need care. We monitor your store, fix what breaks and tell you what should work better.
Supported tech stack
- Stencil themes
- B2B Edition
- BigCommerce apps
- REST & GraphQL API
- Headless
What's included in BigCommerce support
Fixes and improvements
Bugs, small features and updates, without waiting in a queue.
Theme and app updates
Stencil theme changes and app updates, tested before they go live.
Integrations and feeds
ERP, CRM and marketplace feeds keep syncing, and we fix them when they stop.
More for your BigCommerce store
BigCommerce development
Custom themes, integrations and new features for BigCommerce.
Migrations
Moving to or from BigCommerce, with data, URLs and SEO moved across.
Integrations
ERP, CRM, PIM, marketplaces and custom APIs, connected to your store.
Performance audit
Find out what slows your store down. Up to 3 days, $560.
Why clients choose our support
Expertise
Adobe Certified developers and AWS-accredited engineers look after your store. 60+ complex e-commerce projects since 2014.
Proactivity
We don't just close tasks. We tell you what could work better before it becomes a problem.
Transparency
A fixed estimate before every task, no hidden fees. You see what's being done and why.
Easy workflow
- 1You send us a task
- 2We estimate
- 3You approve
- 4We do it
- SUP-112Checkout error on mobile SafariBugTo do
- SUP-118Add new payment providerFeatureTo do
- SUP-121Update platform to the latest versionUpdateTo do
- SUP-124Product feed sync for marketplaceIntegrationTo do
Support packages
No hidden fees. Take it when you need it, stop it when you want.
Pay as you go
Per task · monthly invoicing
Fixedestimate
A fixed estimate for every task. You pay only for what you need.
Monthly retainer
Monitoring, fixes and improvements
From$800/month
Regular care for your store, with monitoring included.
Priority team
For urgent or ongoing work
$6,000/month
The team is reserved for you. No queue, a dedicated person on request.
FAQ
Frequently asked questions
What's included in support?
Monitoring, bug fixes, small features, platform updates and improvements. Every task gets a fixed estimate before we start.
What does pay as you go mean?
You pay only for the tasks you need, with a fixed estimate for each one. We invoice once a month.
Do we need a monthly contract?
No. You only pay for what you need. If you'd like extra guarantees, we can put a contract in place.
Do you monitor the store?
Yes. We monitor your store, and if something breaks, we see it and fix it. We also tell you what's worth improving before it becomes a problem.
How fast do you respond?
Within one business day.
What if something urgent comes up?
Our priority team is reserved for you, so there's no waiting when something urgent comes up. A dedicated person on request.
Can you take over a store another team built?
Yes. We need access to the code and the server. Documentation helps, but we don't need it to start. Getting up to speed takes from a few hours to two weeks, depending on the store.
Need reliable BigCommerce support? Let's discuss.
Tell us about your store and what it needs. If we're a fit, you get a clear next step. If not, we'll tell you.
- Reply within one business day
- Fixed estimate before we start
- No commitment